REAL-WORLD TRAINING
READY TALENT
2-Day Advanced Front Desk Administrative Program
Dental Precision Institute was founded on a simple realization: the most successful dental clinics are built not only on clinical excellence, but on administrative precision.
Program Details
Tuition Investment
$1,999
+ GST
Develop clear, professional approaches to phone calls, appointment conversations, patient questions, and everyday front desk interactions.
Patient Communication
Dental Leadership
Practical Learning for Dental Teams
Review scheduling, insurance communication, accounts receivable, and patient check-in and check-out procedures for daily dental clinic operations.
Front Desk Administration
Explore leadership training for dentists and clinic managers. Review the program and registration options for attending individually or with a colleague.
Develop your approach to everyday responsibilities in a dental clinic. Explore training in front desk administration, patient communication, and dental leadership, with course details that help you choose the right program for your role.
Explore training for new hires and experienced team members, with front desk topics that can support a shared understanding of clinic procedures.
Clinic Team Training
Course Description
This interactive two-day workshop addresses the everyday challenges faced by dental offices. Through breakout groups, discussions, and practical handouts, participants develop communication skills and explore front desk systems that improve daily operations and strengthen patient service.
Led by Paddy Briggs, the training follows the patient journey from the first phone call through check-in and check-out. Participants learn practical approaches to scheduling, patient retention, insurance communication, and financial administration that they can apply in their practice.
Learning Objectives
- Understand the vital role of the dental front desk assistant.
- Communicate with intention, clarity, and a patient-centered approach.
- Give and receive feedback through thoughtful questions and active listening.
- Use professional phone and in-person communication skills.
- Guide new patients from their first call through treatment acceptance and scheduling.
- Support patient retention with structured recare and hygiene follow-up.
- Organize appointments using pre-booking, block booking, and emergency scheduling.
- Manage short-notice cancellations and no-shows with clear policies and scripts.
- Track predeterminations and follow up on incomplete or missed treatment.
- Explain insurance responsibilities and discuss financial arrangements.
- Apply effective accounts receivable and collections procedures.
- Provide professional patient check-out and dismissal.
Topics Covered
- Front desk roles and responsibilities
- Patient-centered and heart-centered communication
- Phone skills and communication scripts
- Feedback and active listening
- New patient protocols
- Recare and hygiene retention systems
- Ideal-day scheduling, pre-booking, and block booking
- Emergency appointment scheduling
- Cancellation and no-show policies
- Insurance communication and predetermination tracking
- Accounts receivable and collections
- Financial arrangements
- Patient check-in and check-out
Cancellation Policy
Cancellations submitted in writing at least two weeks before the course start date will receive a tuition refund, less a $300 administration fee. No refund will be provided for cancellations made less than two weeks before the course begins.
Highlights
Course Description
Learning Objectives
Topics Covered
Cancellation Policy
Course Brochure
Explore Your Next Learning Opportunity
Discover dental courses designed for different roles, responsibilities, and professional development goals. Review the program details to find training that aligns with your interests.
