REAL-WORLD TRAINING
READY TALENT
2-Day Engaging Dental Leader Training Program
Dental Precision Institute was founded on a simple realization: the most successful dental clinics are built not only on clinical excellence, but on administrative precision.
Program Details
Dates
November 20–21, 2026 (Friday and Saturday)
Intensity
Tuition Details
• Includes a workbook and program materials.
• Includes continental breakfast, lunch, and refreshments.
• Includes an optional 90-minute follow-up call post-training at no additional cost.
• Eligible for 14 CE credits through the College of Dental Surgeons, as stated in the course brochure.
• The BC Employer Training Grant may cover a portion of the course fees for eligible employees. For eligibility information, contact Kathy Hornby at kathy.hornby@pattersondental.ca.
Tuition Investment
$1,895
(+ taxes and ticketing fees) for one dentist or clinic manager.
$2,495
(+ taxes and ticketing fees) for one dentist or clinic manager and one additional dental colleague from the same clinic.
Develop clear, professional approaches to phone calls, appointment conversations, patient questions, and everyday front desk interactions.
Patient Communication
Dental Leadership
Practical Learning for Dental Teams
Review scheduling, insurance communication, accounts receivable, and patient check-in and check-out procedures for daily dental clinic operations.
Front Desk Administration
Explore leadership training for dentists and clinic managers. Review the program and registration options for attending individually or with a colleague.
Develop your approach to everyday responsibilities in a dental clinic. Explore training in front desk administration, patient communication, and dental leadership, with course details that help you choose the right program for your role.
Explore training for new hires and experienced team members, with front desk topics that can support a shared understanding of clinic procedures.
Clinic Team Training
Course Description
The Engaging Dental Leader 2-Day Training Program is an interactive leadership workshop designed for dentists, clinic managers, practice leaders, and managers in training. Through practical exercises and discussions, participants explore communication strategies, conflict resolution, team engagement, and effective leadership techniques to strengthen their dental practice.
Led by Pat Lipovski of Envision Group International, the program focuses on developing leadership confidence, providing meaningful feedback, navigating challenging conversations, and building a positive, patient-centred team culture. Participants can also take advantage of an optional 90-minute follow-up call after training at no additional cost.
Learning Objectives
- Develop stronger communication and leadership skills to engage and inspire dental teams.
- Understand how generational differences influence team dynamics.
- Distinguish between leading and managing while developing effective coaching approaches.
- Establish practice goals, vision, core values, and standards of conduct.
- Strengthen active listening and communication with intention.
- Navigate workplace conflict and sensitive conversations more effectively.
- Provide constructive feedback using a structured feedback model.
- Apply positive feedback during performance reviews and staff discussions.
- Develop influencing skills to support team engagement and collaboration.
- Build a positive, patient-centred culture that encourages employee retention and patient loyalty.
Topics Covered
- Leadership vs. Management
- Generational Differences in Dental Teams
- Team Engagement and Development
- Practice Vision and the Power of Why
- Practice and Team Goal Setting
- Core Values and Standards of Conduct
- Listening with Intention
- Asking vs. Telling
- Structured Feedback and Performance Reviews
- Conflict Resolution and Staff Concerns
- Positive Feedback and Team Communication
- The Power of Influence
- Strategic Influence and Team Development
- Patient-Centred Leadership
- Employee Engagement and Retention
Cancellation Policy
Cancellations submitted in writing at least two weeks before the course start date will receive a tuition refund, less a $300 administration fee. No refunds will be provided for cancellations made less than two weeks before the course begins.
Highlights
Course Description
Learning Objectives
Topics Covered
Cancellation Policy
Course Brochure
Explore Your Next Learning Opportunity
Discover dental courses designed for different roles, responsibilities, and professional development goals. Review the program details to find training that aligns with your interests.
