HANDS-ON SKILLS
CLINIC READY
Dental Foundations: 6-Day Dental Office Training Program
Focused administrative training designed for dental office roles across British Columbia. Students develop practical skills in scheduling, insurance processing, patient communication, financial workflows, and professional standards to feel prepared in a modern dental clinic environment.
Dental Office Administration Training
Front Desk and Administrative Systems
Students learn appointment scheduling, insurance workflows, billing coordination, patient record organization, and professional communication. Emphasis is placed on accuracy, organization, and workflow efficiency to reduce administrative errors and support clinic performance.
Patient Communication and Front Desk Confidence
Participants develop the skills needed to welcome patients, address concerns, explain procedures in clear language, and create a professional patient experience. Focus is placed on structured communication and confidence in financial and scheduling conversations.
Program Curriculum
Skip the theory. Our 6-Day Foundations Program delivers hands-on training in real clinic systems, so new hires ramp up faster and clinics avoid costly mistakes.
• Dental arches and quadrants
• Charting basics and common abbreviations
• Overview of procedures in general practice
• Overview of procedures in general practice
Module 1
Dental Terminology and Foundations
• New patient intake
• Check-in and check-out protocols
• Payment collection
• Creating a positive patient experience
Module 2
Reception and Patient Flow
• Fee guides and common codes
• Insurance terminology
• Claims workflow and pre-authorizations
• Payment plans and financial arrangements
Module 3
Insurance and Financial Systems
• Ideal day scheduling
• Managing cancellations
• Recall systems
• Verbal scripts
Module 4
Appointment Control and Recall
• Managing common calls
• Emergency scheduling
• Message handling
• Professional verbal techniques
Module 5
Telephone Communication
• Ethics and confidentiality
• Infection control awareness
• Workplace accountability
• Professional communication
Module 6
Professional Standards
Appointment Control: booking, confirmations, cancellations, and recall appointment scheduling
Front Desk Workflow: intake, check-in and check-out, and payment collection basics
Insurance and Financial Workflows: terminology, estimates, and pre-authorizations
Phone and Patient Communication: structured scripts for common calls and concerns
What You’ll Be Ready to Handle in A Dental Office
By the end of this six-day program, you’ll be prepared for the day-to-day responsibilities of a dental office administrative role. Training focuses on practical systems and communication so you can support scheduling, patient flow, and insurance workflows with confidence.
Secure Your Spot Today
Build practical skills in scheduling, insurance and billing, patient communication, infection control, and team coordination. Train in a real clinic focused environment and graduate prepared to contribute with confidence.
